Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that cable issues can leave your garage door inoperable and compromise your home's security. In most cases, our certified technicians can arrive within 1-2 hours for emergency cable repairs. We keep common cable sizes and components stocked in our service vehicles, allowing us to complete most cable repairs in a single visit, typically within 1-2 hours of arrival. For non-emergency situations, we offer same-day or next-day appointments.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons: 1) Normal wear and tear over years of use, as cables typically last 8-15 years depending on usage frequency. 2) Rust and corrosion, especially in humid Connecticut weather. 3) Improper spring tension placing extra stress on cables. 4) Fraying from pulley or drum issues. 5) Sudden breaks from weakened strands. Regular maintenance can identify cable wear before complete failure, which is why we recommend annual inspections.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer flexible financing options through our partnership with trusted lenders, including: 0% APR financing for qualified buyers on terms up to 18 months, low monthly payment plans extending up to 60 months, and quick approval process that can be completed during your estimate appointment. Our team will help you explore all options to find a payment plan that fits your budget.

Question 4

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers: all parts and labor on repairs we perform, manufacturer defects on installed components, spring replacement (parts only after year 1), opener motor and electronics, and return service calls for any issues related to our work. This warranty is fully transferable if you sell your home, adding value to your property.

Question 5

Do you service all garage door brands?

Accepted Answer

Absolutely! Our technicians are trained and certified to work on all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also service all opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we have the expertise and parts to get it working perfectly.

Question 6

What areas do you serve?

Accepted Answer

We proudly serve New Canaan and all surrounding Fairfield County communities including Stamford, Greenwich, Norwalk, Darien, Westport, Wilton, Ridgefield, Danbury, Fairfield, and Bridgeport. Our central location allows us to reach most areas within 30-45 minutes.

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